Refund policy

Return & Refund Policy (Shopify)

Last updated: [Date]

If you are not completely satisfied with your purchase, we are here to help.

1. Returns

You have 30 days from the date of delivery to return an item.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in the original packaging.

  • You must provide proof of purchase or receipt.

2. Non-Returnable Items

Some items cannot be returned:

  • Discounted or sale items

  • Gift cards

  • Used or damaged products

3. Refunds

Once we receive your returned item, we will inspect it and notify you about the status of your refund.

If approved:

  • Your refund will be processed within 5–10 business days.

  • The refund will be issued to your original payment method.

4. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, contact us at [your email].

5. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or damaged.

  • Shipping costs are non-refundable.

6. Damaged or Wrong Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.

7. Contact Us

If you have any questions about returns or refunds, contact us:

Email: support@[yourstore].com

💡 In Shopify you can add this policy by going to:
Shopify Admin → Settings → Policies → Refund Policy and paste your text there.

✅ If you want, I can also give you:

  • A professional Shopify policy (for dropshipping stores)

  • A strict “No Refund / No Return” policy

  • A premium policy used by big Shopify brands